Returns & Exchanges

At vancasso, we want you to love your new dinnerware, which is why we offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring your table setting is perfect and provide a seamless process for returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for return within 30 days of receiving your package.

• 2.
  Prepare Your Package

  Carefully pack the items in their original vancasso box with all protective padding to prevent breakage during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at the designated carrier location for secure transport back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.